Frequently Asked Questions

All of the information about how our swim nappies work is located on the product page. You can find fit information, FAQs and more. Still unsure? Please get in touch at hello@pekpi.com.au.
All of the information about how our cloth nappies work is located on the product page. You can find fit information, FAQs and more. Still unsure? Please get in touch at hello@pekpi.com.au.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.